TERMS & CONDITIONS

SHIPPING COSTS
Every order is prepared and sent from our atelier in Paris, France.
To provide as much infos on your order’s travel, we’ll send you a tracking number once your parcel is sent. International shipping and France shipping are estimated accordingly with the prices of the French post and calculated by weight ranges.
Don’t hesitate to consult our shipping FAQ if you need further infos.

RETURNS
We accept returns up to 14 days (2 weeks) after you have received
your order. In order to be refund, the items must be unused & remain
in the condition they arrived in (if damaged during transportation,
please take pictures before sending it back).
Please contact shop@alicewietzel.com to request a return, including
the details of your order and the reason why you’re requesting a return.
You are responsible for all return shipping charges, including the tracked shipping cost which is mandatory.

CANCELLATION
You can cancel your order and have it refunded before you received confirmation that your item has shipped. If so, please send us an email
at shop@alicewietzel.com as soon as possible.

DAMAGES DURING TRANSPORTATION
We are doing our best to safely package your items. Unfortunately, in spite of our precautions, some damages might occur during transportation.
If so, please send photographs of the damages at shop@alicewietzel.com and we’ll do our best to replace your item quickly.

DELAY/LOST ORDERS
We are not responsible for losses or delays incurred by the French postal services or any other shipping services. If you experience any damages, losses or other issues with shipping, please contact your local post office with the tracking number of your orders and/or contact us
at shop@alicewietzel.com and we’ll do our best to help.
Please note: if the delay/loss is due to wrong adresses or informations given by you to the shop, or a lack of presenting yourself to claim the package after receiving notice, we won’t be able to refund your order and shipping costs. If you mistakenly provided us a wrong address, please contact shop@alicewietzel.com as soon as possible after placing your order.

MISTAKES IN YOUR ORDER
If your receive the wrong item or wrong quantity, please forgive us!
Send us an email at shop@alicewietzel.com and we’ll do our best to correct our mistake. All shipping costs will be at our charge.

PRINTS AND GOODS
Some products in this shop are printed by hand or Riso printed, which might induce some slight stains or variations in the appearance of your items.
It is always notified in the product description and won’t be considered a proper motive for a refund.

RESALE/WHOLESALE
Prints and objects purchased on the shop are not for resale.
If your a retailer please contact us at shop@alicewietzel.com for wholesale informations.

RIGHT OF USE
All rights reserved. All images and artworks are the property
of Alice Wietzel. No images or artworks on this website may be reproduced or distributed without the prior written permission of Alice Wietzel.
All images are protected by international copyright laws.
Without prior written permission from its author, it is not permitted to copy, reproduce, nor resale these images in any way whatsoever.